1. Introduction & Scope of Privacy Policy

Evolution 5 takes player privacy seriously. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal data we receive from players when using our online betting platform at evolution5.my.

This policy applies to all players who register an account, make deposits via methods such as Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, and any individual who interacts with the services of Evolution 5 including table games, blackjack, live casino, sports betting, e-sports, slots, and lottery. By using our platform, you acknowledge that you have read and fully understood this Privacy Policy.

Note: This Privacy Policy forms part of the Terms & Conditions Evolution 5. In the event of any conflict, the Terms & Conditions shall prevail. Please read both documents together.

2. Personal Data We Collect

In the course of operating the platform Evolution 5, we collect several categories of personal data from our Malaysian players. This data collection is necessary to ensure a safe, fair, and legally compliant gaming experience.

2.1 Information You Provide Directly to Us

  • Identity Information: Full name, MyKad or passport number, date of birth, and gender.
  • Contact Information: Email address, mobile number, and residential address in Malaysia.
  • Financial Information: Bank account number, bank name (Maybank, CIMB, etc.), e-wallet details (Touch 'n Go, GrabPay, Boost, ShopeePay), and records of deposit and withdrawal transactions in RM.
  • Login Information: Username and encrypted password.

2.2 Automatically Collected Information

  • IP address and network-based location data.
  • Device type, operating system, and web browser used.
  • Platform usage data including games played, bets placed, and session duration.
  • Cookies and similar tracking technologies to enhance the user experience.
  • Account activity logs including login records, bets placed, and transactions.

2.3 Data from Third Parties

In certain cases, we may receive your personal data from trusted third parties such as identity verification service providers, payment providers (such as FPX processors and e-wallet providers), and fraud prevention agencies operating in Malaysia.

3. Purpose of Personal Data Use

Evolution 5 only uses your personal data for lawful, stated purposes. We will not use your data for any other purpose without first obtaining your consent. The primary purposes for which we use your data are as follows:

How We Use Your Data

  • Processing account registration and verifying player identity (KYC).
  • Securely processing deposits and withdrawals in Malaysian Ringgit (MYR).
  • Providing access to platform games and services Evolution 5.
  • Sending important notifications regarding your account, transactions, and promotions.
  • Meeting legal obligations, including Anti-Money Laundering (AML) requirements.
  • Detecting and preventing fraud, account misuse, and unlawful activity.
  • Improving platform quality and user experience based on behavioural analytics.
  • Complying with instructions from Malaysian regulatory authorities when required.

4. Disclosure of Data to Third Parties

Evolution 5 understands how important player trust is. We do not sell or transfer your personal data to third parties for their own commercial purposes. However, there are limited situations where we may need to share your data with the following parties:

  • Payment Service Providers: Financial institutions and e-wallet providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, and Malaysian banks via DuitNow or FPX to process your financial transactions.
  • Technology Service Providers: Companies that assist us in operating the platform, servers, and IT infrastructure, subject to strict confidentiality agreements.
  • Legal Authorities: Malaysian law enforcement agencies, courts, or regulatory bodies where required by law or court order.
  • Identity Verification Providers: Third-party services that help us verify player identity as part of our KYC process.

Our Commitment: All third parties who receive your data are required to comply with data protection standards equivalent to or higher than those set by Evolution 5 and Malaysia's PDPA 2010.

5. Cookies & Tracking Technologies

Website Evolution 5 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. We use several types of cookies:

  • Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how players use our website to help us improve our services.
  • Functional Cookies: Remembering your preferences and settings, such as language and region, to deliver a more personalised experience.
  • Analytics Cookies: Helps us understand website traffic and usage patterns to improve content and navigation.

You can manage and delete cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the platform Evolution 5 and your overall gaming experience.

6. Data Security

Protecting your personal data is our top priority Evolution 5. We implement a range of technical and organisational security measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

  • All data transmissions are protected with 256-bit SSL/TLS encryption protocols.
  • Player passwords are stored in hashed form using the latest cryptographic algorithms.
  • Access to players' personal data is restricted to staff who require it to carry out their duties.
  • Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
  • Regular security audits are conducted by independent third parties to ensure our security standards are consistently maintained.
  • A clear incident response procedure to address any data breaches promptly and effectively.

While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you within the timeframe required under applicable Malaysian law.

7. Player Rights Under PDPA 2010

As a player Evolution 5 which is subject to Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data:

Right to Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request deletion of your data under circumstances permitted by law.

Right to Object

Object to the processing of your data for direct marketing purposes.

Right to Portability

Receive your data in a machine-readable format.

Right to Restriction

Request restriction of data processing in certain circumstances.

To exercise any of the rights above, please contact our data protection team by email at privacy@evolution5.my. We will process your request within 21 working days in accordance with PDPA 2010 requirements.

8. Data Retention & Deletion

Evolution 5 only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by Malaysian law. In general, retention periods are as follows:

  • Active Account Data: Retained for the duration your account is active and for 7 years after account closure to meet legal and audit requirements.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
  • Communication Logs: Retained for 2 years for customer support and dispute resolution purposes.
  • Cookie Data: Retention periods vary by cookie type, ranging from the current session up to a maximum of 2 years.

When data is no longer required, it will be securely deleted or anonymised using procedures approved by management. Evolution 5.

9. Links to Other Websites

Platform Evolution 5 may contain links to third-party websites in certain contexts. This Privacy Policy applies only to information collected by Evolution 5 through our own platform. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of any website you visit.

10. Changes to This Privacy Policy

Evolution 5 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Any material changes will be communicated to you through:

  • A pop-up notification upon logging in to the platform.
  • Email to the address registered to your account.
  • A prominent notice on the website's main page evolution5.my.

The "Updated" date at the top of this document reflects the date of the most recent changes. Continued use of the platform Evolution 5 after the change notice is sent will be deemed acceptance of the updated terms.

11. Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding how Evolution 5 handling your personal data, or to exercise your rights under PDPA 2010, please contact us through the following channels:

  • Data Protection Email: privacy@evolution5.my
  • General Support Email: support@evolution5.my
  • Live Chat: Available 24/7 within the platform
  • FAQ: Visit our FAQ page

Our team will endeavour to respond to all enquiries within 3 to 5 business days. For more complex cases such as data deletion requests or formal complaints, we will process these within a maximum of 21 business days in accordance with Malaysia's PDPA 2010.